Terms Of Sale and Service


Minimum order is $50.00. Unless otherwise stated, payment terms are net 30 days (with approved credit) or Prepay In Advance with Credit Card or Telephone Check. For your convenience we accept VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS. Payments made with a credit card are not eligible for cash discount. A service charge of 1.5% per month will be added to all past due accounts. Venue and jurisdiction is established in Duval County, Florida, in accordance with the laws of the State of Florida. Customer agrees that any credit balances issued will be applied within one (1) year of issuance. If not applied or requested within one (1) year, any balance will be subject to cancellation, and Hardware Express shall have no further liability.


FREE FREIGHT (Shipped Prepaid) on orders of $499 or more. Orders under $499 will be charged freight. Orders are shipped the fastest, most economical way in the continental U.S.A. To our valued Alaskan and Hawaiian customers - All orders must specify Freight Forwarder or F.O.B. when orders are placed. Freight charges are the responsibility of the customer. To our valued International customers - All orders are shipped F.O.B. shipping warehouse. Domestic freight allowances do not apply.


Certain items are stocked only in regional warehouses; therefore, additional shipping time and charges may be required regardless of order size. All items are not stocked in every warehouse.


Unshipped merchandise from your original order, if valued at $50.00 or more will be shipped when merchandise is available within thirty (30) days. Merchandise not shipped within thirty (30) days will be automatically cancelled. Unshipped merchandise on C.O.D. shipments will be automatically cancelled. Prices and terms on original order will be in effect on the back order.


  1. Returns are accepted by using our "Quick Return" program or with prior approval; credits will not be issued on unauthorized returns.
  2. For returns using our "Quick Return" Program please follow instructions on the return form enclosed with every shipment. All other returns should call or write our Sales/Service department in Jacksonville for authorization. Please be prepared with the following information:
    A. Invoice or order number, if available.
    B. Item number and quantity to be returned.
    C. Reason for return.
  3. Follow our ROUTING instructions on our "Authorization for Return" form which will be mailed to you.
  4. Requests for returns must be made within 60 days after purchase.
  5. There will be a 20% restocking fee on all returns other than defective goods or shipping errors.


Buyer shall examine material upon receipt and prior to installation. All claims for damaged or defective items must be made in writing within sixty (60) days of delivery. Claims not received in writing within the time specified are waived by Buyer. Delivery to job site constitutes delivery to Buyer, regardless of whether Buyer or his agent is at the site at the time of delivery or signs a delivery receipt. In those rare instances when a package is lost or an item damaged in transit, we assume full responsibility for filing claims. YOU HAVE NO PAPERWORK OR INCONVENIENCE - Just follow these simple instructions:

  1. Count number of cartons. This must be the same as shown on the freight bill. If not, sign freight bill short before driver leaves. Any visible signs of shrinkwrap being torn should be noted on freight bill.
  2. Check in shipment immediately and report discrepancies immediately. Shortages will not be allowed if not reported within 72 hours of receipt of goods.
  3. U.P.S. will not always deliver all cartons on the same day. Make sure number of cartons shown on packing slip has been received before claiming shortages.
  4. If a shortage has been called in, but later received, please notify us immediately so paperwork can be corrected.


The prices printed in this catalog are the prices you pay. Exceptions include prices on copper tubing & fittings, PVC pipe & fittings, ABS pipe & fittings, CPVC pipe & fittings, electrical conduit & fittings, electrical wire, line sets, freon, water heaters, and other products that contain a price disclaimer stating that they follow the market on a competitive basis and are subject to change without notice. Although we strive to honor the printed prices in this catalog, due to extraordinary market conditions, we reserve the right to change prices without notice. We also reserve the right to correct typographical and pricing errors without notice.


At Hardware Express, we are always striving to provide you with a better customer experience. As part of these efforts, your telephone calls with our account managers and customer service representatives may be monitored or recorded for quality assurance and training purposes.


Products that comply with the strict lead free standards of California and VermontĀ  are either designated by an "LF" at the end of the item number or by the words "Lead Free" in the table or in the description. Since we are continually adding additional Lead Free products, please call your Account Manager if you do not see what you need.


Premier® and ProPlus® brand items are warranted against defects in materials or workmanship, for the lifetime of the original purchaser (excludes commercial faucets, non-metallic faucets, all ProPlusĀ® faucets, Premier vanities and vessel sinks. Defective products will be repaired or (at the option of Hardware Express and as its sole warranty obligation) replaced free of charge when returned with proof of purchase to Hardware Express.

Hardware Express WILL IN NO EVENT BE RESPONSIBLE FOR ANY DAMAGES FOR LOSS OF USE OF DEFECTIVE PRODUCTS, FOR DAMAGE CAUSED TO OTHER TANGIBLE PROPERTY BY DEFECTIVE PRODUCTS, OR FOR OTHER CONSEQUENTIAL OR INCIDENTAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. For more information on the Premier faucet warranty, please visit www.premierfaucet.com.

Goods not manufactured by Seller are warranted and guaranteed only to the extent and in the manner warranted and guaranteed to Purchaser by the original manufacturer of such goods.


If you are not fully satisfied with any of our products within 60 days, we will refund your money upon return with prior authorization. We guarantee our merchandise to be free of defect in workmanship and material for one year from date of purchase.