Information on Returns

For a new return, call Hardware Express Customer Service at 1.888.803.4469.

Returns are accepted by using our "Quick Return" program or with prior approval; credits will not be issued on unauthorized returns.

For returns using our "Quick Return" Program please follow instructions on the return form enclosed with every shipment. All other returns should call or write our Sales/Service department in Jacksonville for authorization. Please be prepared with the following information:

  1. Invoice or order number, if available.
  2. Item number and quantity to be returned.
  3. Reason for return.
  4. Follow our ROUTING instructions on our "Authorization for Return" form which will be mailed to you.
  5. Requests for returns must be made within 60 days after purchase.
  6. There will be a 20% restocking fee on all returns other than defective goods or shipping errors.

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